Shipping policy

FLORAMIA DELIVERY & FULFILLMENT POLICY
FloraMia provides floral delivery within the service areas made available at checkout or otherwise expressly confirmed by FloraMia. Delivery availability may vary by location, date, order size, product, and operational capacity.
Delivery Information. Customers are responsible for providing complete and accurate delivery information, including the recipient's name, delivery address, apartment or suite number, telephone number, gate code, access instructions, and any other information reasonably necessary to complete delivery.
FloraMia is not responsible for delays, failed deliveries, misdirected deliveries, or additional delivery costs resulting from inaccurate, incomplete, or outdated information provided by the customer.
Delivery Dates and Times. Customers may request an available delivery date during checkout. Requested dates and estimated delivery windows are subject to availability.
Unless FloraMia expressly confirms a guaranteed delivery time in writing, delivery times are estimates and are not guaranteed. FloraMia will make commercially reasonable efforts to complete delivery on the scheduled date.
Recipient Unavailability. If the recipient is unavailable at the time of delivery, FloraMia may attempt to contact the recipient or purchasing customer.
Where reasonably appropriate, an arrangement may be left with building staff, a concierge, receptionist, authorized person, or in a reasonably safe location at the delivery address.
If no safe or reasonable delivery option is available, FloraMia may return the arrangement or attempt redelivery. Additional delivery or redelivery charges may apply.
Gated, Secured, and Restricted Locations. Customers are responsible for ensuring that FloraMia has reasonable access to gated communities, apartment buildings, offices, hotels, hospitals, campuses, event venues, and other secured or restricted locations.
FloraMia is not responsible for delays or failed deliveries caused by missing access codes, security restrictions, building policies, unavailable recipients, restricted entry, or other access limitations outside FloraMia's reasonable control.
Incorrect or Incomplete Addresses. Customers are responsible for reviewing the delivery address before completing an order. Address corrections, redirection, or redelivery after fulfillment has begun are not guaranteed and may result in additional charges.
If FloraMia has prepared the arrangement and attempted delivery using the information provided by the customer, an unsuccessful delivery caused by an incorrect or incomplete address does not automatically qualify for a refund.
Delivery Completion. A delivery may be considered successfully completed when the arrangement has been:
- delivered directly to the recipient;
- accepted by an authorized person, front desk, concierge, receptionist, or building staff;
- placed at the delivery address according to customer or recipient instructions; or
- left in a reasonably safe location where circumstances make doing so appropriate.
FloraMia may use photographs, delivery records, timestamps, recipient confirmation, driver records, or other reasonable documentation to confirm delivery.
After Delivery. Once an order has been successfully delivered, FloraMia is not responsible for theft, loss, damage, deterioration, excessive heat or cold, weather exposure, animals, mishandling, lack of water, or other conditions affecting the arrangement after delivery.
Delivery Delays. Delivery may occasionally be affected by traffic, road closures, accidents, severe weather, emergencies, venue restrictions, transportation issues, or other circumstances outside FloraMia's reasonable control.
Such delays do not automatically entitle the customer to a refund. If FloraMia is unable to fulfill an order because of circumstances within FloraMia's reasonable control, FloraMia will determine an appropriate remedy in accordance with its Refund & Cancellation Policy and applicable law.
Membership Deliveries. FloraMia membership arrangements are generally fulfilled once per month during an active membership term and remain subject to this Delivery & Fulfillment Policy. Membership customers are responsible for maintaining current delivery and contact information.
Events and Large Orders. Weddings, quinceañeras, corporate events, installations, large-volume deliveries, setup services, and other custom orders may be governed by separate delivery and fulfillment terms contained in the applicable proposal, invoice, or service agreement.
Carrier Shipping. If FloraMia offers shipment through a third-party carrier for a particular product or destination, estimated transit times are not guaranteed. Carrier delays, weather, transportation disruptions, and other circumstances outside FloraMia's reasonable control may affect arrival times. Any carrier-shipped order will remain subject to the specific shipping terms disclosed for that order.
Nothing in this policy limits any right or remedy that cannot lawfully be waived.
FloraMia™
info@thefloramia.com